Last Updated: 11/04/2025

1. Introduction

Welcome to Cholly’s. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit o ur website: [www.chollys.co.uk] (the “Website”).

By using our Website, you consent to the collection and use of your information in
accordance with this policy. If you do not agree, please do not use our services.

2. Who We Are

• Website Address: www.chollys.co.uk

• Business Address: 5 Brae Market Steps

• Contact Information: +44 7726 470591

If you have any questions about this Privacy Policy, please contact us at info@chollys.co.uk

3. What Data We Collect and Why We collect and process personal data only when necessary to provide our services, improve user experience, and comply with legal obligations.

3.1  Personal Data You Provide Voluntarily
When you interact with our website, we may collect the following data:

• Name – to identify you and personalize your experience.

• Email Address – for communication and customer support.

• Phone Number – to contact you regarding bookings or inquiries.

• Billing Address & Payment Details – if you make a purchase or booking.

We collect this data when you:

• Fill out contact forms.

• Make a booking or purchase.

• Subscribe to newsletters or marketing communications.

3.2 Automatically Collected Data (Log Data)

When you visit our website, we automatically collect certain technical data to enhance performance and security, such as:

• IP Address

• Browser Type and Version

• Device Type & Operating System

• Pages Visited

• Time & Date of Visit

This helps us monitor website traffic, prevent fraud, and optimize user experience.

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and manage bookings or purchases.

• To respond to your inquiries and provide customer support.

• To send you updates, promotions, or service-related messages (only with your consent).

• To analyze and improve our website functionality.

• To comply with legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Recognize returning visitors.

• Improve website speed and functionality.

• Analyse user behavior for optimisation.

5.1 Types of Cookies We Use

• Essential Cookies – Necessary for core website functions (e.g., security, logins).

• Analytics Cookies – Help us track visitor usage and improve performance.

• Marketing Cookies – Used for targeted advertising and promotions. You can control cookie preferences via your browser settings. For more details on managing cookies, visit www.aboutcookies.org.

6. Third-Party Services & Data Sharing

We may share necessary information with trusted third parties for operational purposes, including:

• Payment Providers – To process transactions securely.

• Booking Platforms (e.g., Planfy) – To facilitate online reservations.

• Marketing Services – For newsletters and promotional content (only with your consent).

• Legal Authorities – When required by law or to protect our rights.

Each third party has its own privacy policy, and we encourage you to review them before using their services.

7. Embedded Content & External Links
Our website may include embedded content from third-party sites (e.g., YouTube videos, social media posts). Embedded content behaves as if you visited the original website, meaning those sites may:

• Collect data about you.

• Use cookies or tracking tools.

• Monitor interactions if you’re logged into their platform.

We are not responsible for the privacy practices of third-party websites. Please review their policies before engaging with their content.8. Data Security & Retention We take appropriate security measures to protect your data from unauthorized access, disclosure, or loss. However, no internet-based service is 100% secure, so we cannot guarantee absolute security.

We retain personal data only for as long as necessary for legal, business, or security purposes. If you wish to have your data deleted, please contact us.

9. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the data we hold about you.

• Right to Correction – Request corrections to inaccurate or incomplete data.

• Right to Deletion (“Right to be Forgotten”) – Request data removal under certain conditions.

• Right to Restrict Processing – Request limited use of your data.

• Right to Data Portability – Request transfer of your data to another service.

• Right to Object – Object to data processing for marketing purposes.
To exercise these rights, contact us at info@chollys.co.uk.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly. We encourage you to review this policy periodically.

If you continue using our website after changes are made, it signifies your acceptance of the revised policy.

Consent
By using our website, you agree to this Privacy Policy and our data collection practices.

This Privacy Policy is designed to ensure compliance with UK GDPR, Data Protection Act 2018, and PECR (Privacy and Electronic Communications Regulations) while providing a clear and user-friendly explanation of our practices. If you need any modifications based on your specific business model, let me know!