Gift Voucher Policy

Last Updated: 03 June 2026

1. General Terms

This Gift Voucher Policy applies to all gift vouchers purchased from Cholly’s Thai Massage & Therapy.

By purchasing or redeeming a gift voucher, you agree to the terms outlined below.

2. Validity

Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
Expired vouchers cannot be redeemed, refunded, or extended unless required by applicable law.

3. Refunds and Transfers

Gift vouchers are non-refundable and cannot be exchanged for cash.
Gift vouchers may be transferred to another person and used by the recipient during the validity period.
Lost, stolen, damaged, or expired vouchers will not be replaced or refunded.

4. Redeeming a Gift Voucher

Gift vouchers may be used toward any eligible treatment or service offered by Cholly’s Thai Massage & Therapy.
If the selected treatment costs more than the voucher value, the customer may pay the difference using an accepted payment method.
Example:
If the voucher value is £55 and the chosen treatment costs £95, the customer may pay the additional £40 and receive the selected treatment.
If the selected treatment costs less than the voucher value, no cash refund will be provided for the unused balance. Any remaining balance may be applied toward future treatments during the voucher validity period.

5. Customer Satisfaction

We are committed to providing high-quality treatments and customer service.

If you are dissatisfied with your treatment, please notify a member of staff before leaving the premises so that we have an opportunity to address your concerns.

Where appropriate, and at our sole discretion, we may offer:

A complimentary follow-up treatment;
A partial refund; or
A credit or discount toward a future treatment.

Nothing in this policy affects your statutory rights under UK consumer law.

6. Complaints and Disputes

If you believe you are entitled to a refund or wish to raise a complaint, please contact us using the details below:

Cholly’s Thai Massage & Therapy
Email: info@chollys.co.uk
Phone: +44 1463 214477
Address: 5 Market Brae Steps, Inverness, IV2 3AB, United Kingdom

We aim to investigate and resolve all complaints fairly, professionally, and promptly.

7. Consumer Rights

This policy is intended to comply with the Consumer Rights Act 2015 and other applicable UK consumer protection legislation.

Nothing in this policy limits or excludes any rights that customers may have under UK law.

8. Amendments to This Policy

Cholly’s Thai Massage & Therapy reserves the right to amend this Gift Voucher Policy at any time.

Any changes will become effective immediately upon publication on our website or display at our premises. Customers are encouraged to review this policy periodically for updates.