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Last Updated: 01/05/2025
1. General Policy
We strive to provide high-quality Thai massage services to all our customers. However, if you are unsatisfied with your experience, please review our refund policy below.
2. Eligibility for Refunds
Prepaid Appointments :
– Cancellations made at least 24 hours before the appointment are eligible for a full refund or rescheduling .
– Late cancellations (less than 24 hours) or no-shows will not be refunded.
– Gift Vouchers :
– Non-refundable**, but can be transferred to another person.
– Valid for 6 months from the date of purchase (unless otherwise stated).
– Service Dissatisfaction :
– If you are unhappy with your Massage Treatment , please notify us immediately before leaving the premises. We may offer a partial refund, complimentary session, or discount on future services at our discretion.
3. Non-Refundable Services :
– Completed sessions (once the service has been fully rendered).
– Retail products (e.g., oils, creams) unless faulty or unopened (subject to UK Consumer Rights Act 2015).
4. Processing Refunds
– Refunds will be processed within 7-14 working days via the original payment method.
– Bank/card provider processing times may apply.
5. Complaints & Disputes
If you believe you are entitled to a refund under UK consumer law, please contact us at:
Email**: info@chollys.co.uk
Phone**: +441463 214477
Address : 5 Market Brae Steps , IV2 3AB
We aim to resolve all disputes fairly and promptly.
6. Changes to Policy :
We reserve the right to amend this policy at any time.
Last Updated : 01.05.2025
This policy aligns with **UK Consumer Rights Act 2015**
Amendments to Policy :
Cholly’s Thai Massage & Therapy reserves the right to modify this refund policy, along with its terms and conditions, at any time without prior notice. Any changes will be effective immediately upon posting on our website or premises. It is the customer’s responsibility to review the policy periodically for updates.
